Refund policy

Return and Refund Policy

Beatbot hopes you to be thrilled with your new purchase. However, if you're not fully satisfied with your purchase from Beatbot for any reason, Beatbot offers a 30-Day Money-Back guarantee (excluding Dealer Sales) on all products purchased directly on beatbot.com.You have the right to apply for a return within 30 calendar days after the delivery of the product. To qualify for a return, the returned product must be in its original condition as described in the Return Conditions below.

This Return and Refund Policy (the "Policy") applies to purchases made directly on beatbot.com. Manufacturers, suppliers or publishers other than Beatbot may provide their own policies to you. Please contact them for further information. Beatbot monitors return activity for abuse and reserves the right to decline returns that do not meet the conditions of this Policy or that involve fraud or abuse. All returns are subject to validation against the conditions set out in this Policy.


Return Conditions

  • Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery.
  • In order to complete the return, you must have a proof of purchase.
  • After receiving and inspecting the returned products, Beatbot will process your refund.
  • Returns of products must be in their original condition, including all accessories, attachments and undamaged packaging materials, otherwise returns may not be approved.


Refund Scope

Beatbot will refund the original purchase price of the product in full. Additional costs including but not limited to shipping fees, third-party payment processing fees, and handling charges may apply and will be borne by the consumer unless otherwise specified below.
  • If the return is initiated for non-defective/non-error-related reasons (e.g., change of mind, accidental order), Beatbot may charge shipping fees for the return.
  • If the return is due to Beatbot's error (e.g., damaged/defective products, incorrect product shipped), Beatbot will fully cover return shipping fees. A prepaid return shipping label will be provided in such cases.

  • Refunds will be issued to the original payment method unless otherwise mutually agreed. 


Process of Return and Refund

  • Request a refund. Please email to service@beatbot.com to submit a request, which needs to include your proof of purchase and SN code of the product. Once submitted, Beatbot will reply to you within 1 business day.
  • Ship your product. If Beatbot confirm your purchase is eligible for return, Beatbot will send you a prepaid shipping label via email. Please then send the product to Beatbot's designated repair service center. After the product is shipped, please email Beatbot the name of the shipping company and tracking number to help Beatbot quickly match your return order.
  • After receiving your product, Beatbot will conduct a thorough inspection. If it is determined that the product is eligible for a refund, Beatbot will start the refund process. Inspection may take 1-3 business days.
  • Refund. The refund process may take 3-10 business days. If you have not received the refund after 14 business days, please contact us via service@beatbot.com.

Purchase Order Cancellation

  • Beatbot accepts purchase order cancellation before product shipment (for standard products) or before the start of production (for customized products).
  • For standard products, cancellations made within 24 hours of order placement incur no cancellation fees.
  • Purchase orders become non-cancelable once the product has been shipped. However, you may still request a return after delivery in accordance with this Policy.
  • Notwithstanding the foregoing, if Beatbot is unable to ship your order within the shipping time stated at the time of purchase (or, if no time is stated, within 30 days after your order is placed), Beatbot will notify you and offer you the option to cancel the order and receive a prompt, full refund without any cancellation fee.