Currently, the device's networking WiFi only supports 2.4GHz. Dual-band WiFi that supports both 5GHz and 2.4GHz is also compatible. If your home WiFi is currently set to 5GHz only, you can contact your router service provider to enable 2.4GHz.

The Beatbot iSkim Ultra is suitable for various shapes and pool materials, including underground and above-ground pools made of concrete, vinyl, fiberglass, ceramic tiles, stainless steel, and more.

iSkim Ultra is suitable for use in saltwater pools. Beatbot takes into account the presence of salt and chlorine in the water when designing its products. We use highly corrosion-resistant materials and processes to ensure the durability of our products. Our product can be safely used in saltwater with a concentration not exceeding 5000 ppm and a chlorine content not higher than 4 ppm.

Yes, iSkim Ultra can work well with Infinity pool.

iSkim Ultra is highly effective in removing hair, leaves, branches, flowers, grass, seeds, pollen, and other vegetation, as well as small insects or animals. It can filter debris as small as 380 micrometers (μm).

The iSkim Ultra comes equipped with a magnetic wireless charger. Using this charger, it takes approximately 5 hours to fully charge. Additionally, our device features a solar panel, allowing for convenient solar charging.

Please rest assured that our product has a wide voltage and can adapt to 100V to 240V.

The filter basket's capacity of iSkim Ultra is 9L.

Yes, you can easily maneuver the machine to move the robot forward, backward, left, and right based on your preferences.

Yes, our robot can be safely used in salt water with a concentration not exceeding 5000 ppm. The concentration of salt in most home swimming pools does not exceed the above concentrations.

AquaSense Pro comes with a two-layer filter that can effectively capture debris of all sizes, including leaves, hair, sand, insects, and more. It can filter particles as small as 150 micrometers (μm).

It is suitable for swimming pools of various shapes and made of vinyl, fiberalass, ceramic or other materials.

Aquasense Pro can complete water surface cleaning for up to 9.5 hours or pool bottom cleaning for up to 5 hours in a single charging cycle.The above data are the test results of Beatbot laboratory, and the details are always subject to the actual operating environment.

AquaSense Pro can work with beach entry pools as long as the water depth is over 1.6ft, as AquaSense Pro is designed to operate within a depth range of 1.6ft to 9.8ft. If the water depth is less than 1.6ft, then the robot will return to the water of deep side.

No need to dry the robot, as long as there is no excess salt in the pool water and the pH is neutral, if not please ranise the robot first.

Yes, the robot can work without WI-Fi. The modes on the robot can cover the cleaning of all areas, please check and select the corresponding mode before starting.

Yes, it works on both in-ground and above ground pools.

The filter basket's capacity of AquaSense Pro is 3.7L.

AquaSense Pro is equiped with 10,400mAh battery and it requires only 3.5 hours for a full recharge. The charging time may longer when temperature is below 77℉.

Yes, our robot can be safely used in salt water with a concentration not exceeding 5000 ppm. The concentration of salt in most home swimming pools does not exceed the above concentrations.

It is suitable for swimming pools of various shapes and made of vinyl, fiberalass, ceramic or other materials.

AquaSense can support cleaning time of up to 3.5 hours in quick mode (bottom cleaning) and 2.5 hours in standard mode (bottom + walls cleaning). The above data are the test results of Beatbot laboratory, and the details are always subject to the actual operating environment.

No need to dry the robot, as long as there is no excess salt in the pool water and the pH is neutral, if not please ranise the robot first.

Yes, the robot can work without WI-Fi. The modes on the robot can cover the cleaning of all areas, please check and select the corresponding mode before starting.

Yes, it works on both in-ground and above ground pools.

The filter basket's capacity of AquaSense is 2L.

AquaSense is equiped with 6700mAh battery and needs about 3hrs charging. The charging time may longer when temperature is below 77℉.

The primary ingredient in Beatbot clarifier is chitosan, which is a natural extract that is safe, non-toxic, and highly effective in water clarification. It can efficiently help remove dirt, grease, and other impurities to enhance the quality of water.

Our custom clarifying agent design is the first of its kind in the industry and we can't guarantee if the clarifying agent from others are realiable or will affect the robot, so in this moment they cannot be common used. Our clarifier only has one-way outlet and cannot be refilled in this moment.

It is recommended to use it once a week normally.

One bottle of clarifying agent kit can be used four times. It is expected that after each cleaning cycle, the amount of clarifying agent used will reduce by about 1/4.

The Clarifying Agent Kit is recommended to be used within approximately one month after opening. If clarifying agent kit is unopened, it is recommend storing in a cool area and utilizing the kit within one year for optimal results.

If returns or exchanges occur due to product quality issues, all costs will be covered by beatbot.

You can check whether the robot has been sent out and if there is already logistics information. If the logistics status is not updated for a long time during after shipped, you can contact us directly, we will assist you to solve the problem.

Please contact customer service service@beatbot.com, or your authorized dealer immediately and we will ship the missing parts to you.

Orders will be shipped from local warehouses. After receiving the order, usually it can be delivered within 3-7 days.

Customers have the right to apply for a return within 30 calendar days after delivery of the product. We will offer a free return shipping label.

The robot comes with a 2-year warranty.