At Beatbot, we prioritize customer satisfaction and convenience. To ensure a worry-free experience, we proudly offer a Replacement-Only, No Repair Policy (hereinafter referred to as "Replacement-Only Policy") for Aquasense series products fall within BEATBOT Limited Warranty Policy. This means that if your eligible pool cleaning robot experiences a covered issue, we will replace it with a new or refurbished unit instead of repairing it, ensuring minimal downtime and maximum efficiency for your pool maintenance. Please note that the Replacement-Only Policy applies to specific geographic areas only.
1. Why Choose Our Replacement-Only Policy?
We understand that waiting for repairs can be frustrating. Our hassle-free replacement service offers several advantages:
Faster Resolution – No lengthy repair processes; get a working unit quickly.
Guaranteed Performance – Receive a fully functional replacement unit.
Minimal Downtime – Keep your pool clean without long service delays.
Peace of Mind – No repair costs, hidden fees, or uncertainty about fixes.
2. Eligibility for Replacement-Only Policy
This Replacement-Only Policy applies to BEATBOT Aquasense series and Aquasense 2 series products:
That fall within the terms of BEATBOT Limited Warranty Policy;
sold directly by BEATBOT within Canada, the United States, and the European Union;
sold through BEATBOT official website or Amazon; AND
With issues of manufacturing defects, quality issues affecting performance or other unrecoverable malfunctions covered by BEATBOT Limited Warranty Policy.
3. How Our Hassle-Free Replacement Works
We’ve designed a quick and easy process to get you a replacement unit with minimal effort:
Report the Issue – Contact our after-sale support team with proof of purchase, your product serial number, and a brief description of the problem.
Quick Evaluation – Our team will assess the issue and confirm if your product qualifies for a replacement.
Fast Replacement Shipment – If eligible, we will send a replacement unit as soon as possible. You are required to return the faulty unit according to our return instructions.
4. What’s Not Covered?
This Replacement-Only Policy does not cover replacements for issues resulting from:
Situations out of BEATBOT Limited Warranty Policy;
Normal wear and tear of consumable parts (e.g., filters, brushes);
Use of non-original accessories or components.
At Beatbot, we are committed to providing you with a seamless, worry-free pool-cleaning experience. Our hassle-free replacement policy ensures that you never have to deal with slow repairs—just a quick and easy replacement so you can get back to enjoying your clean pool!
