Warranty Policy

By using your BEATBOT product, you agree to be bound by this BEATBOT Limited Warranty Policy (hereinafter referred to as "Warranty"). Do not use your BEATBOT product until you have read the terms of this Warranty.

PART I – LIMITED WARRANTY

Scope of Warranty

This Warranty exclusively applies to BEATBOT products you purchased directly from BEATBOT or its authorized dealers for personal use, including new products and certified refurbished/renewed products. By utilizing your BEATBOT product, you acknowledge and agree to be bound by this Warranty.

Transportation Responsibility

When receiving services, if Beatbot is responsible for transportation, Beatbot's liability is limited to any loss or damage incurred to your product during Beatbot's possession or transportation.

Transportation Liability

When receiving services, if BEATBOT is responsible for transportation, BEATBOT's liability is limited to any loss or damage incurred to your BEATBOT product during BEATBOT's possession or transportation.

 

What Will Beatbot Do

BEATBOT will endeavor to diagnose and resolve your issue via telephone or email. In some cases, BEATBOT may direct you to download or install specific software updates. If the issue persists despite these efforts, you may be required to ship the product to BEATBOT or a designated service center for further examination.

 

What This Warranty Does NOT Cover

This Warranty does not cover the following：
  • Damage caused by improper installation, misuse or operation not following BEATBOT’s official instructions or user manuals;
  • Damage caused by unauthorized repair, alter, modification or disassembly;
  • Damage caused by unauthorized service providers;
  • Damage caused by compatibility or reliability issues due to unauthorized third-party parts;
  • Loss or damage of data resulting from using BEATBOT products;
  • Failures or damages caused by third-party products;
  • Damage caused by external sources or factors, such as falls, extreme temperatures, extreme water environment;
  • Products or parts with altered identification labels or from which the identification label has been removed;
  • Non-quality-related issues;
  • Products without valid proof of purchase;
  • Lost or stolen products;
  • Items beyond their warranty period;
  • Items that have been refunded;
  • Items purchased from unauthorized resellers;
  • Items repaired, altered, modified or disassembled by unauthorized third parties.
  • Free products.
Besides, BEATBOT is not liable for the return of your personal items sent to BEATBOT, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.

 

 Product and Part Replacement

Upon replacement, the exchanged product or part becomes the property of BEATBOT, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

Use of Personal Contact Information and Data
If you obtain service under this Warranty, you authorize BEATBOT to store, use, and process your information stored in your product and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for BEATBOT to collect, process and use your data to perform service under this Warranty. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. BEATBOT may request your authorization to access, use and process the data that stored in your product when you decide to apply for after-sales service. If you refuse to do so, BEATBOT may not be able to provide certain after-sales service to you. In achieve these aims, you authorize BEATBOT to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. BEATBOT’s privacy policy is available at Pivacy Policy.

 

 

PART II – WARRANTY

Warranty Coverage

Under this Warranty, BEATBOT warrants that each BEATBOT product purchased will be free from defects in materials and workmanship under normal use, as per BEATBOT's published product materials, during the specified warranty period. The warranty period varies by product and part. Please refer to the table below for specific details.

 

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Shipping Arrangements

Customers are responsible for arranging shipment to the local service center or Beatbot factory for diagnosis. If the issue is covered under this Limited Warranty, Beatbot will repair, replace, and return the product at no cost to the customer. Otherwise, Beatbot or the designated service center may charge a fee.

DAP Policy

For products received defective, damaged, or non-functional, please contact BEATBOT within 30 calendar days of delivery to initiate a replacement/refund assessment. All DAP claims must be filed within this period.. Eligible replacement will be processed within 14 calendar days of BEATBOT receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

 How to Obtain Warranty Service

For warranty issues, please contact BEATBOT for obtaining warranty service. You need to provide valid proof of purchase, receipt or order number (for direct sales), and the product's serial number. Services not covered by this Warranty may incur charges. Warranty service is only available in the BEATBOT service area where the product was purchased by you.

Product Warranty Table

Product
Component
Warranty Period
AquaSense/AquaSense Pro/
A100/A100 Pro/iSkim Ultra
Main Body
Drive box
(Battery/PCB/Motor/Sensor etc.)
New for
24 months


Certified refurbished/renewed for
24 months
Plastic parts
Power supply
consumable parts
Filter basket
3 months
Roller brush
Clarifying agent kit（Aquasense
Pro/A100 Pro/iSkim Ultra
）
0 months
AquaSense 2
/AquaSense 2 Ultra/AquaSense 2 Pro/A200 Ultra/A200
Main Body
Drive box
(Battery/PCB/Motor/Sensor etc.)
New for
36 months


Certified refurbished/renewed for
24 months
Plastic parts
Power supply
consumable parts
Filter basket
3 months
Roller brush
Clarifying agent kit (AquaSense 2 Ultra/AquaSense 2 Pro/A200 Ultra)
0 months

 

Your Other Rights

This Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction, or under a written agreement with BEATBOT. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.  

 

Limitation of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. BEATBOT disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, BEATBOT limits the duration and remedies of such warranties to the duration of this express warranty and, at BEATBOT's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.